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Saturday, February 17, 2024

Did you will have a constructive life insurance coverage examination expertise?

To make sure that our employees and processes are performing to the very best normal, we constantly monitor life insurance coverage candidates’ satisfaction survey outcomes and shopper enter. This suggestions helps reveal areas of the life insurance coverage software course of that influence customers’ opinions probably the most. With greater than 24,500 responses to our shopper satisfaction survey in 2023, the under traits rose to the floor.

Skilled employees

Our survey discovered that 97% of respondents reported that “the examiner was courteous {and professional}.” As well as, 95% of appointments have been on-time.

“I used to be shocked at how clean the method was from begin to end. The examiner was on time, courteous, simple to work with, and environment friendly. She contacted me earlier than to remind me of the appointment and methods to put together. Thanks for the unexpectedly simple course of. – Life insurance coverage applicant


Greater than 55% of candidates selected both an workplace location or at-home assortment mentioned they select the situation as a result of “most handy place for me”.

74% of candidates who selected to finish their private historical past questionnaire on-line versus over the cellphone reported that they selected to take action due to “comfort of finishing alone time”.

The examiner who got here to my home was very communicative and on time. She was very skilled, and the expertise was pleasing. It was a lot better than having to get in my automotive and go someplace. I actually loved having it executed within the consolation of my own residence.” – Life insurance coverage applicant

Ease of scheduling

“The corporate made it simple for me to schedule my appointment at a time that was handy for me.”  The survey launched this new query final 12 months that measures how a lot effort candidates put in to scheduling their paramed examination. This rating is known as a Buyer Effort Rating (CES) with a 1-7 rating – 1 being not simple and seven being very simple.

We’re averaging a 6.6 on the 7-point scale, which means that buyers discover scheduling an appointment very simple.

General satisfaction

Nearly all of respondents are happy with their ExamOne expertise. ExamOne’s Buyer Satisfaction (CSAT) rating in 2023 was 92% (on a scale of 100). Whereas CSAT scores fluctuate by business, a superb rating will usually fall between 75% and 85%.

Based on the American Buyer Satisfaction Index, a company that benchmarks buyer expertise throughout industries, the life insurance coverage business common CSAT is 80%.

“This location I went to was so quick like a well-run restaurant drive-thru, the power was clear, the employees was skilled.” – Life insurance coverage applicant

The monetary safety and safety for households that life insurance coverage gives is a vital purpose that ExamOne helps. We offer customers with skilled employees, comfort of screening areas choices, and ease of scheduling to assist be certain that coverage completion is just not stalled or hindered.

To search out out extra about how we assist guarantee a constructive life insurance coverage applicant expertise with schooling and assets, go to MyExamOne.com.

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