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Thursday, February 15, 2024

How Swapcard’s Group Keep Linked By Upskilling From Inside

Swapcard’s Upskilling Success Story

Swapcard is an occasion and group platform that helps anybody to arrange sensible and digital-first occasions, with out tech complications. The corporate is dedicated to creating significant connections that develop into genuine, long-lasting relationships for each their shoppers and their staff.

With 200+ workforce members working remotely throughout 9 firm entities, Swapcard is rising globally. The workforce recognises that Studying and Improvement is vital to worker tenure, and encourages colleagues to develop and thrive by studying collectively.

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The Swapcard Group

  • Lala Edwards, Head of Studying and Improvement
  • Natalia Abril, Head of Influence
  • Rafaëlle Stavisky, Individuals and Office Expertise Supervisor
  • Alexandre Mercier, CISO
  • Nikolina Tukic, High quality & Insights Supervisor


Making Studying Accessible To All Staff

Swapcard has skilled fast progress in the previous couple of years. The workforce acknowledges that it should nurture that progress with Studying and Improvement alternatives to retain staff. “Issues are at all times altering,” says Lala Edwards, Head of International L&D. “We have to stay agile and have entry to studying when and the place we want it.”

Swapcard’s objective is to empower groups and people to take their improvement into their very own arms. “Curiosity is one in all our largest values at Swapcard,” says Rafaelle Stavisky, Individuals and Office Expertise Supervisor. “Each worker has a studying finances, and we intention to reward and acknowledge staff who actively develop themselves.”

The workforce advocates for workers to be autonomous in diagnosing their very own studying wants and attaining information from in-house consultants to assist fill ability gaps whereas leaning on managers for help.

However for this decentralized studying strategy to work, Swapcard knew they wanted to standardize their processes and make it simple for individuals to be taught from and train one another. The workforce confronted three primary challenges with their earlier studying resolution:

  1. A scarcity of 1 supply of reality and course of standardization. Swapcard did not have a single supply of reality for necessary coaching. As Alexandre Mercier, Chief Data and Safety Officer (CISO) explains, “Issues had been very handbook: we had spreadsheets in all places, and this made it tough to trace and measure course progress and engagement.”
  2. Siloed information and communication throughout departments. As Swapcard grew, departments had been working in silos, resulting in confusion, counterproductive work, and an incapacity to leverage transversal information. That they had completely different practices and processes to do the identical issues throughout departments.
  3. A reliance on reside conferences and coaching. For coaching, and onboarding particularly, the workforce relied on reside conferences and documentation saved in Notion. For a corporation working throughout many time zones, this turned unmanageable.

Swapcard wanted to vary their strategy. That is after they discovered the right resolution for them: upskilling from inside by way of asynchronous collaborative studying.

Resolution: Leveraging Inner Data To Upskill From Inside

Swapcard understood that they wanted to implement a Studying Administration System early on to keep away from disorganization and create a single supply of reality. That is after they found 360Learning—and the potential to upskill from inside.

The primary aggressive benefit of 360Learning was the flexibility to decentralize course creation, create studying paths for workers, and practice individuals asynchronously. As Marie Guilermin, Buyer Assist Associate at 360Learning says, “Swapcard is greater than only a shopper to us—they seem to be a associate, and now we have developed a powerful relationship primarily based on belief.”

The collaborative studying strategy has enabled us to create a people-led system, linking groups and the broader group to thrive and be taught from each other.
– Lala Edwards, Head of Studying and Improvement

Right here, the workforce highlights 4 key advantages of 360Learning which have reworked the way in which individuals upskill at Swapcard.

Swapcard's Upskilling Success Story

Creating A Single Supply Of Fact

Since adopting 360Learning, the Swapcard L&D workforce has been capable of construct a single supply of reality for necessary coaching: onboarding, compliance, and efficiency critiques. It has additionally streamlined their buyer coaching. Staff now have one place the place they’ll create and take coaching, and share it with different groups.

Swapcard can be capable of help clients by providing full product coaching packages and accreditation. The platform has allowed them to create clearer processes, have elevated visibility after all completion and satisfaction charges, and drive higher workforce collaboration.

Having a centralized place for coaching programs has additionally enabled Swapcard to standardize their onboarding course of. “New recruits profit from a constant onboarding expertise,” says Lala. “It additionally saves onboarders time by lowering the variety of one-to-one conferences, while additionally enhancing ramp up time-to-autonomy within the firm.”

Making a single supply of reality for coaching has been instrumental in setting the foundations for decentralized studying at Swapcard. Learn on to listen to how 360Learning’s authoring instrument has enabled Swapcard to have interaction their staff to turn into course authors.

Onboarding utilizing 360Learning could be very simple; our new joiners obtain an computerized e mail which provides them entry to all onboarding movies, for instance, a message from our CEO, an introduction to every of our departments, and a few safety tips to observe. It makes it seamless and easy each for us and the brand new joiner.
– Rafaëlle Stavisky, Individuals and Office Expertise Supervisor

Empowering Groups With Decentralized Studying

At Swapcard, individuals are inspired to take possession of their studying and improvement and share their experience with their friends. As Lala explains, 100% of staff are authors on the platform: this helps them to advertise a collaborative studying tradition, while additionally saving the L&D workforce time.

“We have now a studying committee, consisting of members of departments that contribute most to inside and exterior coaching,” says Lala. “We get collectively and talk about our tasks and share studying with each other.”

As Head of International L&D, Lala supplies steerage to authors on tips on how to project-manage course creation in a workforce however would not dictate the content material. “360Learning hosts course templates and steerage on tips on how to create content material for our groups,” says Alexandre. “We are able to then ship the coaching to our teammates and monitor attendance and scores.”

As Lala explains, this can be a wonderful means for individuals to collaborate and helps distribute the workload throughout workforce members. “We belief our staff to create studying experiences which might be pertinent and related to groups and the corporate.”

This decentralized strategy is working very nicely for Swapcard: 20% of authors have contributed to course content material, which is considerably larger than the common benchmark, which hovers at round 3%. Lala additionally sees a 98% course satisfaction fee.

One other profit Swapcard has leveraged with 360Learning? The power to coach their staff asynchronously.

Thanks to 360Learning, Swapcard gained the ability to train their employees asynchronously.

Paving The Manner For Asynchronous Studying

Earlier than 360Learning, Swapcard relied closely on reside conferences for a lot of their coaching and onboarding. As a remote-first firm with a distributed workforce, it turned more difficult to schedule reside conferences throughout completely different time zones.

With 360Learning, Swapcard is now capable of provide asynchronous studying. “Individuals can be taught in their very own time, and it permits us to coach our groups on a worldwide scale,” says Alexandre.

As Rafaelle says, “For us, asynchronous studying is the one method we will work.” The benefit of a studying platform like 360Learning is that learners can nonetheless collaborate with their friends with out the necessity to arrange reside conferences. “Individuals can ask questions on components of the course and so they can upvote solutions,” says Nikolina Tukic, High quality and Insights Supervisor.

And as Natalia Abril, Head of Influence provides, “This provides us the chance to have open dialogue with our friends and helps us to know the constructive impression collaborative studying can have on our group.”

Growing Engagement By way of Helpful Product Options

The Swapcard workforce makes use of various 360Learning product options to extend program engagement and effectivity. These embrace:

Studying paths – 360Learning makes it simple to construct and assign studying paths which might be customized—with out the headache that comes with enrolling individuals individually and assigning due dates.

Dialogue discussion board – The dialogue discussion board permits learners to ask questions and supply suggestions on programs. “As a course creator, the flexibility to collaborate immediately within the course even as soon as it has been printed could be very useful,” says Alexandre. “This ensures that suggestions could be collected on the supply and utilized the place it is related.”


By leveraging Swapcard’s inside consultants and inspiring information sharing throughout the group, the workforce has been capable of standardize and scale their worker and buyer coaching with demonstrable outcomes. These embrace:

  • 100% of staff are authors on the platform, with 20% actively contributing to programs (360Learning’s benchmark is 3% worker contribution)
  • 98% course satisfaction fee
  • 98% relevance rating on programs

As Natalia explains, “I see 360Learning as an evolution of the peer-to-peer studying tradition we have at all times had. At Swapcard, having the humility and open-mindedness to acknowledge how a lot we will be taught from one another has been a powerful pillar of our firm’s DNA. By including better-suited instruments like 360Learning to this expertise, we will recognize the significance of studying and rising collectively.”

The Future: Upskilling From Inside To Enhance Worker Tenure

As Lala explains, this yr, the workforce goes to give attention to upskilling from inside to extend worker tenure. “We wish our staff to be way more concerned within the improvement of their teammates, and that begins with participating leaders. We’ll roll out management coaching to assist help our managers and their workforce members.”

360Learning will proceed to champion Swapcard on their journey, serving to the workforce to construct impactful worker profession paths the place everybody can upskill from inside.

Need to see related outcomes? Get a customized demo to learn how 360Learning may also help your group obtain smarter and extra impactful L&D.

eBook Release: 360Learning


360Learning is the training platform powered by collaborative studying. Upskill from inside to speed up inside mobility and ship related coaching at scale with our easy-to-use, award-winning authoring instrument.

Initially printed at 360learning.com.

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