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Wednesday, February 14, 2024

Compliance Coaching With A Centralized Studying Platform

How Locations For Folks Remodeled Coaching, Saved Time, And Reduce Prices


Locations for Folks (PFP) is a property administration, improvement, regeneration, and leisure firm based mostly within the UK. From supported dwelling and inexpensive housing to leisure facilities, retirement properties, and metropolis environments, it’s on a mission to create completely satisfied, inclusive, and sustainable communities—locations that work for everybody.

Locations for Folks took its digital coaching efforts to the subsequent degree, garnering improved engagement throughout the board from learners to managers, bringing a few shift in focus and consciousness of compliance, while in search of new alternatives to repeatedly enhance.


Persons are the lifeblood of PFP with its “Folks First Promise” to ensure its relationships with colleagues, prospects, and shoppers come earlier than the rest, sitting on the coronary heart of the corporate.

In November 2020, PFP made the choice to deliver 5 disparate studying platforms into one consolidated system that will serve all 20 of its specialist corporations. Crucially, this advanced migration offered the proper alternative for an in-depth evaluate of its legacy compliance coaching.

Then, on the finish of 2021, following organizational restructuring, PFP welcomed a brand new CEO who positioned enhanced significance on compliance by bringing in a Chief of Danger to raise compliance’s position throughout the group, which contributed to a cultural change in compliance coaching attitudes.

By means of the lens of this people-centric, compliance-focused tradition, PFP wanted a platform that will:

  • Enhance entry to studying by eradicating pointless obstacles.
  • Generate real curiosity/competitors by means of gamification.
  • Create higher administration info by means of dashboards.

By really partaking and provoking learners and managers alike, it hoped to:

  • Create efficiencies to save lots of money and time.
  • Present synchronized, correct coaching information.
  • Enhance compliance studying take-up and go charges.


For each group, the wants of compliance information and utility are multi-varied, differing in accordance with job sort and seniority ranges. PFP labored with Studying Pool to handle this difficulty, making a two-tier system—a core, common syllabus for all its learners and an extra layer of compliance coaching tailor-made to particular roles. Crucially, this removes the hazard of “click-throughs” by making all studying related.

Implementing Studying Pool’s Platform, the partnership creates a reimagined, extra user-focused studying journey and expertise for all learners with the introduction of brand-new options:

  • 15-minute compliance programs: PFP audited its present compliance programs to create 18 new 15-minute programs to scale back learner seat time.
  • One-click launch: Decreasing the variety of clicks required to launch a course from six to only one, saving time, enhancing the learner expertise, and eradicating learner obstacles.
  • Leaderboard stories: To instill some wholesome competitors.
  • Bespoke eLearning programs: Content material was produced in-house to make studying extra related to PFP colleagues.

A key factor to the success of the training platform was to have interaction managers throughout the enterprise to advertise and work with the brand new system. New administration options embrace:

  • Centralized reporting dashboards: A centralized view for reporting throughout the whole firm, permitting managers to undertake a extra action-driven strategy.
  • Consolidation of information: Importing historic information from the outdated system enabled learners to view their aggregated compliance completions (earlier and present ones) in a single single place.
  • Standardized instructor-led studying: Beforehand managed by separate groups throughout 20 organizations, studying is now on its option to being centralized throughout the Studying Pool Platform.

A direct results of these time financial savings has additionally led to a considerable value saving for PFP.

Primarily based on a mean wage of £27K or £14 per hour:

  • Beforehand, it will have value £164.50 per learner to hold out these programs. By decreasing the learner seat time throughout 20 programs by 6.5 hours, PFP now pays simply £73.50 per learner, equating to a price saving of £91 per learner.
  • For its 11,000 learners to finish all 20 programs, this beforehand would have value the enterprise £1,809,500, nonetheless, PFP has been in a position to set up a projected complete value saving of £1 million (£1,001,000) by means of the simplification of its studying.

Better Accessibility

As a people-first group dedicated to treating everybody truthfully, courteously, and pretty pushed by the idea that “locations solely work once they work for everybody,” accessibility is certainly one of PFP’s high priorities.

Management Assist

To encourage learners and managers and encourage company-wide dedication to compliance, management buy-in and path have been a should. Fortuitously, the brand new Group Chief Government Officer, Greg Reed, shared this imaginative and prescient, introducing and embedding a brand new angle to compliance throughout the group. The primacy of compliance within the group was additional elevated by the creation of a brand new position, the Chief of Danger, who has direct oversight over studying stories and information.

Bringing About Change

With greater than 20 housing suppliers, builders, property managers, and care suppliers within the PFP household, 11,000+ workers are actually benefiting from this overhauled centralized digital studying strategy. The techniques of listening to learners, bringing in new parts, and amplifying the backing of senior management are paying dividends, with PFP attaining a 23% enhance in compliance completions, taking the general firm compliance charge from 67.01% in December 2021 to 90.85% in December 2022.

The introduction of those 15-minute compliance coaching programs has been described by colleagues as a “recreation changer” by way of their expertise of compliance coaching.

Consolidating disparate techniques into one has additionally introduced sudden advantages—bringing unobserved insights and information to the fore to be acted upon, together with:

  • Applicable studying time: Bringing the techniques collectively highlighted the period of time wanted to finish models learners have been being tasked with. Utilizing this key information, studying schedules have been reviewed to permit a extra self-directed, staged strategy.
  • Higher threat monitoring: Aggregated compliance information allowed managers to evaluate company-wide outcomes, enabling them to focus on and mitigate in opposition to compliance shortfalls.

With one converged system, consumer journey enhancements, and buy-in from the C-suite, PFP has steered its learners on a path of larger compliance engagement and dedication. New insights and information from a single system will solely proceed to facilitate conversations about change and doing issues in a different way, enabling PFP to progress its learners to take extra management of the planning, participation, and analysis of their studying expertise and really embrace its imaginative and prescient of a office like no different.

eBook Release: Learning Pool Platform from Learning Pool

Studying Pool Platform from Studying Pool

Our LXP delivers the most effective studying outcomes for contemporary workplaces through the use of AI to boost all facets of the training expertise, driving improved efficiency.

Initially revealed at learningpool.com.

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