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Wednesday, February 14, 2024

Revolutionizing Coaching and Improvement: SouthernCarlson’s Litmos Success Story

Based in 1947, SouthernCarlson has been a stalwart within the distribution of building and industrial provides. With a mission to supply fanatical service and quick supply, SouthernCarlson got down to create a studying program that each empowered their workers and fulfilled their mission. Nevertheless, assembly the wants of a worldwide, remote-first workforce grew to become a coaching problem for this rising firm.

Earlier than implementing Litmos as their LMS answer, SouthernCarlson relied solely on on-the-job coaching, which led to inconsistent messaging, an absence of accountability, fluctuating high quality of coaching expertise, and general worker dissatisfaction. Recognizing these challenges, SouthernCarlson outlined their enterprise targets for a brand new coaching program.

Kristi Kimbril, Director of Coaching, states that SourthernCarlson aimed, “to supply assets throughout the group to equip and empower workers to do their jobs to the perfect of their skills. We need to drive engagement and reduce attrition, in addition to provide growth alternatives to our workers.”

With these targets in thoughts, listed here are the 5 methods during which SouthernCarlson carried out Litmos to remodel their worker coaching program:

1. Streamlined Coaching with Automation

With many places, SouthernCarlson wanted a studying answer that might simply manage their workers, places, and company hierarchy. Litmos’ automation capabilities allowed SouthernCarlson to arrange over 400+ task guidelines, streamlining the coaching course of and saving “an unquantifiable period of time in the long term,” based on Kimbril.

2. Elevated Organizational Visibility with LMS Options

The Litmos Groups function helped SouthernCarlson create a complete organizational chart, offering visibility into worker roles and places.

“Since we’ve so many places/workers this line of website has been unbelievably invaluable to our leaders. As well as, we had some organizational adjustments, and it was fairly easy to maneuver the groups round to the brand new reporting constructions,” states Kimbril.

3. Offered Gross sales Coaching on the Go

SouthernCarlson’s gross sales groups benefitted considerably as soon as Litmos was carried out, as the brand new platform enabled them to entry coaching supplies anytime, wherever. Gross sales workers have particularly loved the real-world examples used of their trainings, and that they’ll brush up on new abilities or discover solutions with just-in-time assets.

“You may seek for programs that you could be not have a great grip on – like Excel,” says Michelle Hadju, a Gross sales Help Supervisor in Cleveland. “When you get caught, you’ll be able to go to the Academy and seek for one thing, and it might most likely allow you to.”

Person-friendly options meant that even workers who have been much less comfy with know-how and computer systems discovered Litmos programs straightforward to navigate, and offered constructive suggestions.

4. Accelerated Content material Creation with Content material Authoring and Course Libraries

With new programs every month, SouthernCarlson’s small studying group wanted a straightforward content material authoring software. Kimbril explains that “the content material creator is an easy-to-use software that accelerates the method of content material creation. It has a brief studying curve, permitting us to get began nearly instantly. The number of selections throughout the content material creator enable us to diversify the appear and feel of the coaching, resulting in extra curiosity.”

Combining this software with pre-built Litmos Coaching Content material helped the SouthernCarlson group to get their Litmos options reside in simply two months.

5. Enhancing Firm Tradition with SouthernCarlson Academy

Since implementing Litmos in December of 2022, SouthernCarlson has documented important enchancment of their learner engagement and compliance charges, with over 34,000 programs accomplished, and 1,300 workers per 30 days actively participating with the platform.

Standardized coaching content material and instruments have been deployed throughout all places and groups, benefiting even deskless workers. The constructive influence on the corporate tradition has been palpable, with workers expressing pleasure concerning the firm’s funding of their growth.

“We obtain a variety of constructive suggestions concerning the worth that SouthernCarlson Academy is including to our group. It has opened our eyes to the best way that we are able to talk and the messages that we need to ship. Individuals who have labored right here a very long time say they’re excited concerning the future and the way the corporate is investing in them,” explains Kimbril.

So, what does the longer term maintain for SouthernCarlson Academy? The corporate plans to increase their studying program to exterior vendor companions on the unified platform, aligning with their ongoing targets to create extra content material, improve security protocols, and refine the onboarding expertise.

SouthernCarlson’s journey with Litmos exemplifies how a tailor-made studying answer can revolutionize coaching and growth efforts inside a big and various group. The quantifiable enhancements in engagement and firm tradition show the immense worth Litmos has delivered to SouthernCarlson’s mission of offering distinctive service and empowering their workforce.

Be taught extra about SouthernCarlson’s Litmos journey. Learn the total case examine right here.

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